Privacy Policy

Information We Collect

When you submit a booking request, contact form, or review, we collect the information you provide: your name, email address, phone number, event location and province, dietary restrictions and allergies, special requests, and any text or photos you include in a review.

We also collect limited technical information automatically through cookies and analytics tools, such as pages visited, approximate location, device type, and how you interact with the site.

How We Use Your Information

We use your information to respond to your inquiries, prepare and send quotes, plan and deliver the services you book, send transactional emails (such as booking confirmations and quotes), and improve our website and services. We do not sell your personal information.

Cookies & Analytics

We use cookies and similar technologies for essential site functionality and, with your consent, for analytics. Our analytics providers include Google Analytics, Microsoft Clarity, and Vercel Analytics, which help us understand how visitors use the site. You can manage your preferences through the cookie consent banner and your browser settings.

Service Providers

We rely on trusted third-party providers to operate our services: Vercel (website hosting and image storage), Neon (database), Resend (email delivery), Clerk (administrator authentication), Sentry (error monitoring), and the analytics providers listed above. These providers process data on our behalf and are bound by their own privacy and security commitments.

Data Retention

We keep booking requests, quotes, and related correspondence for as long as needed to provide our services, maintain business records, and comply with legal obligations. You may request deletion of your data at any time.

Your Rights

Under Costa Rican data protection law (Law No. 8968), you have the right to access, correct, update, or delete your personal information. To exercise any of these rights, contact us through our contact page and we will respond as soon as reasonably possible.

Security

We use industry-standard measures to protect your information, including encrypted connections (HTTPS), access controls on administrative tools, and reputable infrastructure providers. No method of transmission or storage is 100% secure, but we work to protect your data using reasonable safeguards.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children. Booking requests must be submitted by an adult.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Significant changes will be reflected on this page.

Contact

If you have questions about this policy or your personal information, please reach out through our contact page and we will be happy to help.